Feedback and Support - Grand Gin Rummy
Grand Table
8. Can I continue playing on the Grand Table after maxing trophies? 7. Can I play on the Grand Table more than once? 6. Who will I play against on the Grand Table? 5. Can I still play the normal tables? 4. What are the benefits of playing on the Grand Table? View all 8 questions in" Grand Table "
Transferring from our old game
1 - How can I transfer my chips and stats from the old game to this game? 2 - How does the transfer work? Will I lose my account? 3 - How often can I transfer my account? What happens to my account after transferring? 4 - Why is my XP level not transferred to the new game?Jokers
1. What are Jokers? 2 - How do I use Jokers? 3 - How do I get Jokers? 4 - What happens to Jokers when an album ends?Fairness / Fair Play - policies and consequences of abuse
What actions can/does Grand Gin Rummy take in cases of abuse or attempted abuse? What do we consider as abuse in our game? What is the Grand Gin Rummy fairness / fair play policy?Clubs
How is club ranking scored? How do I qualify for club missions? What are club missions? How can I leave a club? I am the club founder. What happens when I leave my club? View all 11 questions in" Clubs "
Penthouse Challenge
9 - Who will I play against during a Penthouse Challenge? 8 - Can I still play the normal game modes? 7 - Can I participate in an event more than once? 6 - What happens if I lose too many games during a Penthouse Challenge? 5 - How do I know if there is currently a Penthouse Challenge? View all 9 questions in" Penthouse Challenge "
Contact Us
How can I contact you?Technical Issues
Technical Tips - how to solve connection issues (iOS/Android)Gin Rummy Rules
Oklahoma Round Bonus Undercut Layoff Gin & Big Gin View all 10 questions in" Gin Rummy Rules "
Game Info
I keep accidentally discarding a card from one of my melds. How can I avoid this? My opponent took a card but it wasn't shown in their hand when they knocked. Why? Why can I not manually sort my cards and choose my own melds? What happens if the timer runs out during my turn? I was kicked out of a game. How did that happen? View all 13 questions in" Game Info "
League
12 - What is the top 100 leaderboard? 11 - I have the same amount of trophies as another player. Why am I in a different position on the leaderboard? 10 - When do I receive my reward? 9 - I haven't played Gin for a while and when I came back to the game I was listed as inactive for the league. What happened? 8 - I started a game just before the season ended, will this still count? View all 12 questions in" League "
Albums
5. What happens when I receive stamps that I already own? 6. How do I exchange duplicate stamps for rewards? 4. How do I receive stamps? 2. What are albums? 3. How do I receive envelopes? View all 13 questions in" Albums "
Chests
4 - What if I receive a card back I already own? 3 - Are there different types of chests? 2 - How do I get chests? 1 - What are chests?XP (Experience Points)
4 - What do I receive for reaching a new level? 3 - How do I know how many XP I need to reach the next level? 2 - How do I know how many XP I've received?Inventory
5. How can I receive a specific card back? 4. How can I change my card back? 3. I received a new card back in a chest, where can I find it? 2. What’s in my inventory? 1. Where is my inventory?Shop
9 - How can I purchase a card back? 7 - Where do I find my purchase history (Facebook)? 6 - Why can’t I access the shop? 5 - I purchased gems in the shop but didn’t receive them 4 - What are gems used for? View all 8 questions in" Shop "
Account
I lost my account. What do I do?Missions
How do I know a mission has been completed? How long do I have to complete missions? What do I receive for completing missions? What if I don't like one of my daily missions? What are missions?Boosters
3 - What are the timed boosters? 2 - What is a double XP booster? 1 - What is a trophy protection booster?Friends
6 - How can I add a friend? 5 - How can I play against a friend? 4 - Do I receive a bonus for inviting a friend? 3 - How can I invite my friends to play Grand Gin Rummy? 2 - What happens to my guest account when I log in with Facebook? View all 6 questions in" Friends "