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Home | Feedback and Support

Feedback and Support - Grand Gin Rummy

Albums

5. What happens when I receive stamps that I already own? 6. How do I exchange duplicate stamps for rewards? 4. How do I receive stamps? 2. What are albums? 3. How do I receive envelopes? View all 17 questions in
" Albums "

Win Streak

5 - How do I receive my win streak rewards? 4 - What happens if I lose a game during my win streak? 3 - Why don't I see the win streak feature? 1 - What is a win streak? 2 - When am I eligible for a win streak?

Player Profile

4 - Can I edit my player name? 3 - Why can’t I choose my Facebook picture for my avatar? 2 - How do I change my profile picture? 1 - Where can I find my player profile?

Friends

6 - How can I add a friend? 5 - How can I play against a friend? 4 - Do I receive a bonus for inviting a friend? 3 - How can I invite my friends to play Grand Gin Rummy? 2 - What happens to my guest account when I log in with Facebook? View all 8 questions in
" Friends "

Boosters

3 - What are the timed boosters? 2 - What is a double XP booster? 1 - What is a trophy protection booster?

Missions

How do I know a mission has been completed? How long do I have to complete missions? What do I receive for completing missions? What if I don't like one of my daily missions? What are missions? View all 40 questions in
" Missions "

Account

I lost my account. What do I do? How to update your app (Android) How to update your app (iOS) I made a purchase and have been overcharged. What can I do?

Shop

9 - How can I purchase a card back? 7 - Where do I find my purchase history (Facebook)? 6 - Why can’t I access the shop? 5 - I purchased gems in the shop but didn’t receive them 4 - What are gems used for? View all 13 questions in
" Shop "

Inventory

5. How can I receive a specific card back? 4. How can I change my card back? 3. I received a new card back in a chest, where can I find it? 2. What’s in my inventory? 1. Where is my inventory?

XP (Experience Points)

4 - What do I receive for reaching a new level? 3 - How do I know how many XP I need to reach the next level? 2 - How do I know how many XP I've received? 1 - What is XP?

Chests

4 - What if I receive a card back I already own? 3 - Are there different types of chests? 2 - How do I get chests? 1 - What are chests? 4 - How often can I collect my free chest?

Grand Table

8. Can I continue playing on the Grand Table after maxing trophies? 7. Can I play on the Grand Table more than once? 6. Who will I play against on the Grand Table? 5. Can I still play the normal tables? 4. What are the benefits of playing on the Grand Table? View all 8 questions in
" Grand Table "

League

12 - What is the top 100 leaderboard? 11 - I have the same amount of trophies as another player. Why am I in a different position on the leaderboard? 10 - When do I receive my reward? 9 - I haven't played Gin for a while and when I came back to the game I was listed as inactive for the league. What happened? 8 - I started a game just before the season ended, will this still count? View all 14 questions in
" League "

Game Info

I keep accidentally discarding a card from one of my melds. How can I avoid this? My opponent took a card but it wasn't shown in their hand when they knocked. Why? Why can I not manually sort my cards and choose my own melds? What happens if the timer runs out during my turn? I was kicked out of a game. How did that happen? View all 13 questions in
" Game Info "

Gin Rummy Rules

Oklahoma Round Bonus Undercut Layoff Gin & Big Gin View all 10 questions in
" Gin Rummy Rules "

Technical Issues

Technical Tips - how to solve connection issues (iOS/Android) Technical Tips - how to solve connection issues during the game (Facebook) Technical Tips - how to solve loading issues (Facebook)

Contact Us

How can I contact you?

Penthouse Challenge

9 - Who will I play against during a Penthouse Challenge? 8 - Can I still play the normal game modes? 7 - Can I participate in an event more than once? 6 - What happens if I lose too many games during a Penthouse Challenge? 5 - How do I know if there is currently a Penthouse Challenge? View all 9 questions in
" Penthouse Challenge "

Clubs

How is club ranking scored? How do I qualify for club missions? What are club missions? How can I leave a club? I am the club founder. What happens when I leave my club? View all 12 questions in
" Clubs "

Fairness / Fair Play - policies and consequences of abuse

What actions can/does Grand Gin Rummy take in cases of abuse or attempted abuse? What do we consider as abuse in our game? What is the Grand Gin Rummy fairness / fair play policy?

Jokers

1. What are Jokers? 2 - How do I use Jokers? 3 - How do I get Jokers? 4 - What happens to Jokers when an album ends?

Transferring from our old game

1 - How can I transfer my chips and stats from the old game to this game? 2 - How does the transfer work? Will I lose my account? 3 - How often can I transfer my account? What happens to my account after transferring? 4 - Why is my XP level not transferred to the new game?

Trophy Master Bonus Challenge Results

Trophy Master Bonus Challenge Results October 9, 2023 Trophy Master Bonus Challenge Results November 20th, 2023

Chat Rules

What specific rules do we have for chat in our game? How do I mute a player in the club chat? How do I report a player? How does the profanity filter work?

Important updates & known issues

08/01/18 - Players in incorrect league Recent issues after an Android update with graphics not showing correctly Beta launch: feedback welcome Where has the free chest gone?

Weekly Quests

1. What are weekly quests? 2. How do weekly quests work? 3. How many tiers are there in a weekly quest? 4. How long do I have to complete a weekly quest?

VIP Packs

What do the VIP Packs include? How do I know how much time is left for my VIP Pack/VIP Premium Pack?

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