Shop

9 - How can I purchase a card back?

To purchase a card back, tap on the shop button in the bottom left corner of the app or on the "+" sign next to your gem and chip values.

Next, scroll …

7 - Where do I find my purchase history (Facebook)?

• Go to Settings
• Click on Payments in the left menu

Alternatively you can simply navigate to https://secure.facebook.com/settings?tab=payments&ref=setting…

6 - Why can’t I access the shop?

Please ensure you are connected to the internet. The best way to do this on a mobile device is to close the app and then go to "Settings", "Wi-fi or M…

5 - I purchased gems in the shop but didn’t receive them

We’re sorry to hear you did not receive your gems. Sometimes there is a slight delay between the time you’ve completed your purchase and the time it i…

4 - What are gems used for?

Gems are one of two currencies in Grand Gin Rummy and can be used to purchase chips, boosters, card backs, and to unlock tables.

3 - How can I purchase gems?

Gems can be purchased in the shop. To reach the shop, click on the “SHOP” button in the bottom left corner of the app or on the "+" sign next to your …

2 - How can I purchase chips?

Chips can be acquired with gems that you purchase in the shop. To reach the shop, click on the “SHOP” button in the bottom left corner of the app or o…

1 - How do I access the shop?

You can access the shop by clicking on the “SHOP” button in the bottom left corner of the app or on the “+” sign next to your chip/gem balance at the …